SHIPPING INFORMATIONS

Purchases will be shipped by Canada post from Montreal.

  • The shipping and handling cost for your order is a flat rate.

  • Orders are only shipped on business days: Monday-Friday, excluding stat holidays.

  • If you place your order before 12:00pm on a business day, we aim to have it shipped the same day.

  • Delivery times shown are based on normal business volume.

    OPTIONS:

  • Shipping to Canada : 7$ per order + 2$ per item by Canada Post 3-6 business days without tracking number small parcel

    15$ by Canada Post 2-9 business days with tracking number

  • Shipping to USA: 9$ per order + 2$ per item by Canada Post 3-6 business days

  • Shipping worlwide: 16$ by Canada Post International 6-10 business days shipping

  • LOCAL PICK-UP: 2$ (handling fee)

    This option is only available for customers around the south shore of Montreal who wish to pick-up their order directly at the SPA La Berge : 265 Boulevard d'Anjou #100, Châteauguay, QC J6J 5J9 , Canada during opening hours only ( 450-699-8686 ). Your order will be available to pick-up as soon as you receive your shipping notification by email. You may need this notification email (on your phone) as well as your order number to get your parcel.

Out of Stock Items

If an item in your order is out of stock, our team will be in touch to discuss a solution. We’re unable to back order items that are out of stock.

Order Cancellation and Changes

We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us by email at hello@fromtug.com .

Order Tracking

When your order is shipped, we’ll send you an email to confirm your shipment.